*Prices shown on this site are for orders processed ONLINE only. In store prices and phone order prices may differ.

Checking Out
Step 1. Verify your order details, your Billing Address and your Shipping Address Information and add any comments you would like us to see with your order. You can make any changes as needed.


Step 2. Select your Payment Information.
We have 3 Payment Options for our webstore:

Credit Card - Enter your credit card information. We accept Visa, Master Card, Discover, and American Express.


Paypal – Use your PayPal account or use a credit card to pay thru PayPal. For more information on Paypal, go to www.paypal.com.


Check or Money Order – Simply shop as you normally would. Add your selections to the shopping cart, and be sure to enter in your correct and full address so the shipping calculates properly and print the entire page. Mail it to: OMAR’S EXOTIC BIRDS, 903 E. Imperial Hwy., Brea, CA. 92821. Until we have a relationship with you, we may hold a personal check until it clears the bank. Another option for paying by check is to sign up with PayPal and use your checking account through them to make your purchase.

Step 3. Submit your Order. Your order will then be processed and shipped within 1-3 business days. Shipping time via UPS varies depending on your distance from California. Please check all your information carefully before submitting your order. Errors may cause delays.


Order by Phone Option:
Call us at 714-572-8353 or fax us at 714-572-4493. We are open 7 days a week and available to you quickly. If we you must leave a message, we promise to call you back within 4 hours or the next morning as soon as we get in.

Tracking Your Order
After your order has been shipped, we will email your shipment tracking number to your email address and you will be able to then track your UPS shipment at http://www.ups.com.

Shipping
United States - Destinations Within the Continental U.S, Hawaii, and Puerto Rico:
UPS is used for our shipping within the continental United States. All orders are shipped UPS Ground. Our online store will calculate the shipping costs for you. Most orders arrive in 2 to 5 business days from when they are shipped.
Your order total is used to calculate the actual shipping costs. Shipping costs are shown in your Shopping Cart during Checkout.


General Shipping Policies
In the event we are out of stock on an item at the time your order is being filled, we will notify you and give you the option of shipping it as soon as it comes in or issue you a refund immediately.

Returns
If you are not completely satisfied with your purchase, return it to us within 7 days.
We will pay the return shipping costs if an item is being returned due to our error or a faulty product and we will pay the shipping back to you in this case if you want an item in exchange. If you are missing an item or received the incorrect item, please notify us immediately upon receipt of your order.

We will work with you whenever possible to resolve any problem(s) with your order. It is important that you contact us before returning any merchandise by calling us at 714-572-8353. We will issue you a return conformation number from UPS and you must write that on the return label. Any returns received without this number may be refused. Merchandise MUST be returned within 7 days after receiving your order. All products will need to be in their original, unused condition including all boxes and accessories. Please include a copy of your invoice with the return. Refunds will be issued in the same form as received.
Please Ship the return via UPS to:

OMAR’S EXOTIC BIRDS
903 E. Imperial Hwy.
Brea, CA. 92821

Missing / Delayed / Damaged Packages
Most orders arrive in 2 to 5 business days from when they are shipped. Cages and playpens may take longer. Please notify us if your order is not received within 7 business days.

If your package is damaged, please contact us within 72 hours of delivery so we may investigate the matter further.

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